Refund Policy

1. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on eligible purchases.

If you are not satisfied with our service, you may request a refund within 30 days from the date of your purchase.

All refund requests are subject to the eligibility requirements described below. Submitting a refund request does not automatically guarantee approval.

2. Eligibility for a Refund

To request a refund, you must contact our support team within the applicable 30-day period and provide sufficient information to identify your purchase.

Refund requests may be reviewed based on the circumstances of the request.

Refunds may not be available in situations where the issue is caused by factors outside our service, including:

• Customer-side device or application configuration
• Unsupported or incompatible devices
• Problems with the customer's internet connection
• Insufficient internet speed or network stability
• Incorrect setup or installation
• Failure to follow the setup instructions provided by our support team
• Changes to a customer's device, network, or third-party software

We may also decline a refund request where there is evidence of misuse, abuse, fraudulent activity, or a violation of our Terms of Use.

3. How to Request a Refund

To request a refund, please contact our support team through our Support page or by email.

Please include:

• The name or email address associated with your purchase
• Your order or transaction details, if available
• The date of purchase
• A brief explanation of the reason for your refund request

Providing complete information can help us review your request more efficiently.

4. Refund Review

Once we receive your request, our support team will review the information provided and determine whether the request meets the requirements of this Refund Policy.

We may contact you for additional information or troubleshooting before making a final decision.

You will be notified whether your refund request has been approved or declined.

5. Processing Approved Refunds

If your refund is approved, we will initiate the refund to the original payment method used for the purchase, where possible.

The time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, or financial institution. IPTV Hub TV does not control the processing time imposed by third-party payment providers.

6. Service Troubleshooting

Before requesting a refund, we encourage customers to contact our support team if they experience technical difficulties.

Where appropriate, our team may help troubleshoot issues involving account access, setup, supported applications, or device configuration.

If the issue can be resolved through reasonable technical assistance, we may recommend troubleshooting before processing a refund request.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

When changes are made, we will update the “Last updated” date shown at the top of this page.

8. Contact Us

If you have questions about this Refund Policy or would like to submit a refund request, please contact us:

Email: mohammedrechaki@gmail.com
Phone: +212 717 613787

You can also contact us through our Support page.